Tenancy-IQ Privacy Policy

Effective Date: July 17, 2026

Painter Process Control Solutions LLC ("we," "us," or "our"), the owner and operator of the Tenancy-IQ platform, is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our web and mobile applications and related services (collectively, the "Service").

1. Information We Collect

• Account Information: Name, email address, company name, and other registration data.
• Tenant and Property Data: Lease details, rent amounts, maintenance logs, and tenant names.
• Rental Application Data: Applicant contact information, current address, desired move-in date, household and pet information, employment and income information, typed attestations, application status, and staff review history.
• Applicant Documents: Requested income proof or other supporting files that an applicant or authorized property staff chooses to upload. The current applicant portal does not request government identification, Social Security numbers, dates of birth, bank or payment-card details, or screening reports.
• Payment Information: Processed securely through Stripe; we do not store credit card data.
• SMS Alert Information: Mobile phone numbers, SMS alert preferences, opt-in status, and consent timestamps when users choose to receive text alerts.
• Device & Usage Data: IP address, device type, browser type, usage patterns.

2. How We Use Your Information

• Provide and improve our services
• Manage subscriptions and payments
• Communicate updates and support
• Monitor usage and performance
• Send transactional property-management alerts and invoices via third-party services
• Send opted-in SMS alerts for urgent maintenance ticket assignments and priority or assignment updates
• Provide a secure application workspace, determine whether required fields and document categories have been submitted, and allow authorized property staff to review and verify application materials

3. Sharing Your Information

We do not sell or rent personal data, and we do not share personal data with third parties or affiliates for their own marketing or promotional purposes. We use trusted service providers only as needed to operate Tenancy-IQ's core services:

• Firebase (data and authentication)
• Stripe (payments)
• Twilio (SMS)
• SendGrid (email)
• OpenAI (AI features)

These providers process information only to support Tenancy-IQ services that we request, such as authentication, payment processing, SMS delivery, email delivery, hosting, support, and product functionality.

Rental application information is made available to authorized users of the property-management company associated with the application. Tenancy-IQ does not use applicant documents to make an automated approval or denial decision. If an AI-assisted applicant-document feature is introduced in the future, applicants will receive an additional notice describing the information processed, the provider involved, and the human-review controls before that processing is enabled.

4. SMS Alert Program and Messaging Disclosures

Mobile phone numbers and SMS consent records are used only to deliver Tenancy-IQ transactional service alerts selected by the user for urgent maintenance ticket assignments and priority or assignment updates. Tenancy-IQ SMS messages are operational property-management alerts only. We do not use SMS opt-in information for marketing, lead generation, or affiliate promotional campaigns.

By enabling SMS alerts, you agree to receive recurring transactional text messages from Tenancy-IQ, a service operated by Painter Process Control Solutions LLC. Message frequency varies based on urgent maintenance activity. Message and data rates may apply. Reply STOP to unsubscribe and HELP for help. SMS consent is optional and is not a condition of purchasing or using Tenancy-IQ.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We do not share, sell, or otherwise provide your mobile phone number or messaging consent information to any third parties or affiliates for marketing or promotional purposes. Mobile phone numbers, SMS opt-in data, and text messaging originator opt-in data and consent will not be shared with any third parties except service providers that support delivery of Tenancy-IQ transactional service alerts.

5. Data Retention

Data is retained as long as reasonably necessary to provide the Service, maintain property-management and application records, meet legal or contractual obligations, prevent fraud, resolve disputes, and enforce agreements. Property-management companies are responsible for selecting and following retention requirements that apply to their rental records. Applicants and users may request deletion as described below; some records may be retained where required or permitted by law.

6. Your Rights and Choices

You can manage or delete your personal information through account settings or by contacting us. Data deletion instructions are available at https://tenancy-iq.com/data-deletion. You may also opt out of non-essential communications. SMS users can opt out by replying STOP to a Tenancy-IQ text message or request help by replying HELP.

7. Data Security

We use access controls, company-scoped records, encrypted network transport, private cloud storage, expiring applicant links, and backups to protect information. Applicant files are not intended to be public. No system is 100% secure, and users should not submit information that the application workflow does not request.

8. Children's Privacy

Our services are not for users under 18. We do not knowingly collect data from minors.

9. Changes to This Policy

Policy updates will be posted here and, when material, via in-app or email notifications. Continued use implies acceptance.

10. Contact Us

For questions, reach out:

Email: painterpcs@gmail.com
Web: https://tenancy-iq.com/contact

By using Tenancy-IQ, you agree to this Privacy Policy.