Tenancy-IQ Privacy Policy

Effective Date: July 8, 2026

Painter Process Control Solutions LLC ("we," "us," or "our"), the owner and operator of the Tenancy-IQ platform, is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our web and mobile applications and related services (collectively, the "Service").

1. Information We Collect

• Account Information: Name, email address, company name, and other registration data.
• Tenant and Property Data: Lease details, rent amounts, maintenance logs, and tenant names.
• Payment Information: Processed securely through Stripe; we do not store credit card data.
• SMS Alert Information: Mobile phone numbers, SMS alert preferences, opt-in status, and consent timestamps when users choose to receive text alerts.
• Device & Usage Data: IP address, device type, browser type, usage patterns.

2. How We Use Your Information

• Provide and improve our services
• Manage subscriptions and payments
• Communicate updates and support
• Monitor usage and performance
• Send transactional property-management alerts and invoices via third-party services
• Send opted-in SMS alerts for maintenance ticket assignments, ticket status updates, rent reminders, account notices, and other Tenancy-IQ operational messages

3. Sharing Your Information

We do not sell or rent personal data, and we do not share personal data with third parties or affiliates for their own marketing or promotional purposes. We use trusted service providers only as needed to operate Tenancy-IQ's core services:

• Firebase (data and authentication)
• Stripe (payments)
• Twilio (SMS)
• SendGrid (email)
• OpenAI (AI features)

These providers process information only to support Tenancy-IQ services that we request, such as authentication, payment processing, SMS delivery, email delivery, hosting, support, and product functionality.

4. SMS Alert Program and Messaging Disclosures

Mobile phone numbers and SMS consent records are used only to deliver Tenancy-IQ transactional service alerts selected by the user, such as urgent maintenance ticket assignments and ticket status updates. Tenancy-IQ SMS messages are operational property-management alerts only. We do not use SMS opt-in information for marketing, lead generation, or affiliate promotional campaigns.

By enabling SMS alerts, you agree to receive recurring transactional text messages from Tenancy-IQ. Message frequency varies based on account activity, urgent maintenance events, ticket assignments, rent reminders, and operational updates. Message and data rates may apply. Reply STOP to unsubscribe and HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We do not share, sell, or otherwise provide your mobile phone number or messaging consent information to any third parties or affiliates for marketing or promotional purposes. Mobile phone numbers, SMS opt-in data, and text messaging originator opt-in data and consent will not be shared with any third parties except service providers that support delivery of Tenancy-IQ transactional service alerts.

5. Data Retention

Data is retained as long as necessary for active accounts, legal compliance, or dispute resolution.

6. Your Rights and Choices

You can manage or delete your personal information through account settings or by contacting us. You may also opt out of non-essential communications. SMS users can opt out by replying STOP to a Tenancy-IQ text message or request help by replying HELP.

7. Data Security

We use industry-standard security measures like encryption and backups, but no system is 100% secure.

8. Children's Privacy

Our services are not for users under 18. We do not knowingly collect data from minors.

9. Changes to This Policy

Policy updates will be posted here and, when material, via in-app or email notifications. Continued use implies acceptance.

10. Contact Us

For questions, reach out:

Email: painterpcs@gmail.com
Web: https://tenancy-iq.com/contact

By using Tenancy-IQ, you agree to this Privacy Policy.